Shipping

WHAT IS THE DELIVERY TIME

At Copenhagen Grooming, we understand the importance of receiving your orders promptly. Typically, our delivery time ranges from 5 to 12 business days for all items that are in stock. We are committed to dispatching your products as quickly as possible to ensure a smooth and efficient delivery experience.

We take great care in delivering your goods safely and securely. To enhance your shopping experience, we offer free shipping for all purchases over $112, whether it’s to your private address or business location. For orders less than this amount, you can easily find the applicable shipping cost at the checkout page.

Please be aware that if you choose to have the product delivered without a signature, Copenhagen Grooming cannot assume liability for any products that are lost or damaged upon delivery. For more detailed information about our shipping prices, please refer to the relevant section below.

In instances where an item is not in stock, we may experience a longer waiting period before we can ship your order. We appreciate your understanding and patience in these situations and assure you that we make every effort to fulfill your order as soon as possible.

I HAVEN'T RECEIVED AN ORDER CONFIRMATION

If you haven’t received an order confirmation by email shortly after you have completed your order, it may be due to an error that has occurred with your purchase.

Contact us in out live chat or at support@cphgrooming.com, and we’ll help you get the information you need.

PAYMENT

The account information you enter when purchasing products is sent directly in encrypted form (SSL), and only you and the Payment Service Provider have access to this information. Thus, no one else sees or stores the information about you. When purchasing with a credit card, the amount will be deducted from your account as soon as the goods depart from Copenhagen Grooming.

We accept Visa Card and Mastercard from all countries.
In the countries stated below we also use the following alternative payment methods:
Denmark: MobilePay & Dankort Sweden: Klarna Germany: Klarna & Paypal Netherlands: Ideal

COMPLAINTS

Complaints must be made within 14 days after receiving the goods, and the buyer is thus required to check the products as soon as possible after arrival.

DISCLAIMER

Copenhagen Grooming is not liable for direct or indirect loss as a result of the products ordered arriving late at the buyer’s address or the items ordered suffer from defects when the delay or errors are due to the buyer’s act or omission or circumstances beyond Copenhagen Grooming’s control. Examples: war, insurgency, unrest, fire, government intervention, seizures, currency restrictions, labor conflicts of all kinds, including strike and lockout or similar events. Copenhagen Grooming does not provide a self-guarantee for any products ordered, and the buyer only obtains the guarantees that the manufacturer issues to the buyer.

PRIVACY POLICY

No personal information registered on https://cphgrooming.com/ will at any time be transferred, sold, or made available to third parties. All information is stored reliably and is only available to trusted employees at Copenhagen Grooming.
Any electronic payments are secured with encrypted methods through the webshop system. The store system uses so-called cookies to control the contents of the shopping cart. We use these cookies to recognize you and, for example, remember which items are in your shopping cart when shopping online at https://cphgrooming.com/. During a purchase, we will provide us with your name, address, and email address. This information is used exclusively for processing your order. The information is transmitted and stored electronically and stored for five years, cf. the Accounting Act. The actual “contract” (purchase agreement) is not stored at https://cphgrooming.com/ in a way you can log in and see/change status later. In addition, we register the IP address from which computer purchases are made. The information finds typically no use but can be used in a possible police investigation. The IP address is kept for as long as it is necessary concerning a possible police investigation. All fake orders are filed.

You can optionally get your email address on our mailing list at https://cphgrooming.com/, so you receive regular news and other information from us. This service can be subscribed and unsubscribed at any time, as desired. this can be done at the bottom of a newsletter or by reaching out to customer support at support@cphgrooming.com Cf. The Personal Data Act, we provide information on request, and by any objections, we make deletions to the extent desired. The CEO and the employees of LMFHA ApS have access to the information that is registered about you. As registered with LMFHA ApS, you are always entitled to object to the registration. You also have the right to understand what information is logged about you. These rights are under the Personal Data Act.

Welcome to our FAQ section

We have compiled a list of frequently asked questions to help you find the answers you’re looking for quickly and easily. If you can’t find the information you need here, we encourage you to visit the individual product pages for more specific product information.

In addition, our Blog Universe and Video Guides are great resources for insights, tips and detailed instructions on our offerings. They may have just what you’re looking for! If you need further assistance, our customer support agents are ready to help you right here in the chat. We’re here to make sure you have the best possible experience with our products and services.

Products

Beard Growth Kit

Hair Growth Kit

Order and delivery

Payment and returns

Beard Growth Guarantee

Hair Growth Guarantee

Luk

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