Sidekick contains these ingredients to support beard maintenance:

Selenium - Contributes to the protection of cells against oxidative stress

Zinc - Helps maintain a normal beard - and normal DNA synthesis

Vitamin B12 - Contributes to normal red blood cell formation and fatigue reduction

Biotin - Helps maintain a normal beard

Vitamin B6 - Contributes to the regulation of hormonal activity

Copper - Helps maintain beard pigmentation and normal iron transport in the body

We recommend taking 1 tablet per day with a meal and a glass of water. You should never exceed the recommended daily intake and remember that Sidekick is for adults only.

Supplements are intended to supplement the diet and should not be a substitute for a varied diet and healthy lifestyle. Furthermore, we advise you to seek professional advice before using it if you are pregnant, breastfeeding, or suffer from allergies.

For best results with the Sidekick, we recommend using it in combination with The Beard Growth Kit.

The needle lengths for our microneedling tools, like the Beard Roller and Moonroller, are meticulously designed to optimize the skin's absorption of topicals such as serums and to stimulate the hair follicles effectively. Our needles are 0.5 mm in length, which is the standard size that has been extensively studied and proven to provide the benefits associated with microneedling.

The 0.5 mm needles are long enough to penetrate the stratum corneum—the outermost layer of the epidermis—without reaching deeper, more sensitive layers of the skin that could cause discomfort or require professional supervision. This needle size is very effective at creating microchannels within the skin, which facilitates the delivery and effectiveness of skincare products by allowing them to penetrate deeper and perform more efficiently.

In the U.S., we also offer a version with 0.3 mm needles. The slightly shorter 0.3 mm needles still provide excellent efficacy by creating superficial microchannels, yielding similar benefits to the 0.5 mm needles. They are enough to enhance serum absorption and stimulate the hair follicles for improved beard growth while also ensuring a comfortable and safe user experience.

Both 0.3 mm and 0.5 mm needle lengths are safe for home use, and there is no need for longer needles unless you are seeking professional medical-grade microneedling treatments. Our needle lengths ensure that you can enjoy all the listed benefits, such as improved product absorption, stimulating collagen production, and enhanced beard growth, with regular use according to our recommended guidelines.

Our Moonroller and Beard Roller have distinct differences despite both featuring 0.5 mm needles. The Moonroller boasts a round design and a double density of needles - 1,140 as opposed to the Beard Roller's 570 needles -which makes it especially effective for the scalp's broad surface area. The Beard Roller, on the other hand, has a more flexible build, ideal for facial contours.

Each of our Growth Kits is formulated to target different types of hair follicles: the Beard Growth Kit is specially crafted for stimulating facial follicle growth, while the Hair Growth Kit is tailored for enhancing scalp hair follicles. It is important to use the kits exclusively as directed for their respective areas, as they're not interchangeable for use on other body parts.

Clean the Beard Roller with the provided Cleanser before and after use to maintain hygiene and prevent bacterial spread. Rinsing with warm water can help to remove any lingering skin cells.

You are more than welcome to use other products while using The Beard Growth Kit. However, please note that The Activator is a serum and should not be combined with other serums. If you use another serum, you can alternate between using one in the morning and the Activator in the evening - or vice versa.

Also, make sure to let the Activator serum absorb for 5 minutes on your skin before applying other products. This allows The Activator to penetrate the skin and pores more thoroughly, leading to greater effectiveness.

An example of a skincare routine could be:

Cleanser - morning and evening

Activator Serum in the beard area (let absorb for 5 min)

Eye cream - morning and evening

Serum (morning or evening, depending on when you use the Activator Serum)Moisturizer all over the face - morning and night

If you’re looking for products to cover a full routine, you should check out our skincare series Kream here.

We suggest waiting until you're at least 18 to give your beard growth a natural head start. If you're eager to enhance your beard once you’ve turned 18, our Growth Kit will be here for you.

We advise against shaving while using the Beard Growth Kit as it might interfere with developing vellus hairs. Trimming to about 4 mm is a good compromise, as complete shaving can void the guaranteed results our kit offers.

For those with active acne or prone skin, caution is advised. The Beard Roller may aggravate your condition by spreading bacteria. However, if your acne is no longer active, The Beard Roller could be suitable. Additionally, our CMD-Z kit can be a better option for acne-prone skin, available here. Consult a dermatologist if in doubt.

We would recommend you use The Beard Roller every third day. If you have sensitive skin we recommend using it only once a week.

The skin needs time between uses to regenerate and the skin can also become irritated. When the Beard Roller is rolled over the skin, small holes are made in the skin, which allows the Activator to penetrate and work even better. A controlled skin damage like this needs the right amount of time to regenerate, which is why we recommend rolling every three days.

Our product studies are accessible on our website here, offering insights into the effectiveness of our kits. For further information or questions, please contact our support team in the live chat or at support@cphgrooming.com - we're here to help.

Beard growth is individual, with some noticing changes quickly and others over months. Often, 1-2 months may show initial results; sometimes it may take 3-4 months. Consistency is key. We recommend committing to The Beard Growth Kit for 150 days for a clear picture of your growth potential. If there's no improvement within 150 days, our Growth Guarantee entitles you to a full refund, subject to the terms and conditions detailed on our website.

Activator: Aqua, Alcohol denat., Curcuma Longa Callus Conditioned Media, Biotin, Arginine, Gluconolactone, Glycine, Alanine, Valine, Proline, Threonine, Isoleucine, Histidine, Phenylalanine, Panthenol, PCA, Sodium PCA, Serine, Caprylyl Glycol, Calcium Gluconate, Sodium Lactate, Denatonium Benzoate, Carbomer, Sodium Hydroxide, Aspartic Acid, Phenoxyethanol, Sodium Benzoate.

Cleanser: Aqua, Alcohol denat., Pentylene Glycol, Disodium Laureth Sulfosuccinate, Denatonium Benzoate, Chlorhexidine Digluconate, Sodium Benzoate

The products do not have any side effects or allergens.

It is safe to use and meets all European standards for safety.

Yes. Like many great things in life, if it works, people try to fake and copy it. The Beard Growth Kit is the first and only kit, that contains the active ingredients proven to stimulate beard growth - let alone having a 150-day study assessing the direct impact of the use of the product on improved hair density and thickness. So beware. If you stumble upon a cheaper “Beard growing kit” “Beard growing box”,  “Beard hair growth tool” or “Beard grow kit” - these are not ours. They are designed to look like ours but contain no elements for better beard growth. If something is too good to be true (less than half the price of ours), it probably is. Heads up: We do not refund Beard Journies that incorporate counterfeit products.

Besides using the best beard growth kit for men - The Beard Growth Kit, several strategies can help with beard hair growth. For example, maintaining healthy testosterone levels through fitness and a balanced diet can improve growth rates. Regular use of a beard comb can also enhance facial hair growth by further stimulating blood flow. Lastly, choosing the right beard style for your face shape can make your beard appear fuller. Are you thinking of doing more for your beard growth? Then check out our blog posts where you can read more about achieving the best beard possible, how to maintain it, and much more.

If properly taken care of, The Beard Roller typically lasts 6 months. The needles should always be sharp enough to penetrate the skin easily. If not, a replacement is needed.

There are about 140 pumps in one bottle of Activator. If you use 2 pumps per day, one serum should last for 70 days.

The formation of vellus hair can take around 2 to 12 months (in some rare cases even longer) to reach a terminal state, where your hair will appear coarser and darker. Afterward, frequent application of The Activator and rolling is no longer required. However, we do recommend continuing to apply The Activator and roll with The Beard Roller once a week, once the desired result is reached.

Beard Roller

Every third day. There is no need to use The Beard Roller more than every third day. The skin needs time to regenerate between sessions. When using it, it should be rolled over the skin with light pressure. The Beard Roller is personal and should never be shared. The lifetime of a beard roller is not infinite (around 6 months). When the needles are no longer sharp, it’s time for a replacement. Don’t use the roller on irritated or infected skin. Remember to cleanse with the Cleanser.

Activator

Use the activator once a day in targeted areas. Let it absorb, and you are good to go.

The Beard Growth Kit

The micro-channels created in the skin help the Activator reach deeper into your hair follicles. As a result, the active ingredients in the Activator are absorbed more effectively, directly stimulating dormant follicles, which promotes beard growth. Furthermore, the needles enhance the blood flow and production of collagen to the follicles, which also helps stimulate inactive follicles and boost beard growth.

The Beard Growth Kit

Some customers already start seeing new small, white hairs (also called vellus hairs) growing after 2- 4 weeks when using The Beard Growth Kit consistently. However, most start seeing visible results after 6-8 weeks depending on their growth rates.

The important thing is that you don't expect to grow a full beard overnight. It will take time to grow a fuller beard. A beard journey differs from person to person. Everybody has their own starting point and goal.

We recommend a beard journey of 150 days to get a realistic indication of your growth potential. If you haven’t seen improved growth after 150 days, we refer to our Growth Guarantee. Furthermore, we recommend that you don’t stop your journey when you see the first gains - the vellus hairs must become terminal.

Want to increase your beard growth knowledge even more?

Dive into our Beard Growth blog posts right here.

Our capsules are just a dietary supplement, but we still recommend that you seek advice from your doctor if you have high cholesterol levels.

Hair Capsules contain 4 ingredients for supporting hair maintenance:

• Biotin, which contributes to normal hair growth and follicle formation.
• Selenium, which contributes to normal hair growth.
• Zinc, which has a significant effect on hair growth and helps rebalance testosterone levels.
• Copper to support hair pigmentation

We recommend taking 1 tablet per day with a meal and a glass of water. You should never exceed the recommended daily intake and remember that Hair Capsules are for adults only.

Supplements are intended to supplement the diet and should not be a substitute for a varied diet and healthy lifestyle. Furthermore, we advise you to seek professional advice before using it if you are pregnant, breastfeeding or suffer from allergies.

For best results with Hair Capsules, we definitely recommend using it in combination with The Hair Growth Kit.

Note: If you are already taking Sidekick, we do not recommend that you take Hari Capsules, as you will then receive an amount of vitamins that exceeds your daily requirement.

You can cut your hair while using the Hair Growth Kit. However, to avoid disrupting the formation of new vellus hairs, we do not recommend a clean scalp shave.

Clean the Moonroller with the provided Cleanser before and after use to maintain hygiene and prevent bacterial spread. Rinsing with warm water can help to remove any lingering skin cells.

Our Moonroller and Beard Roller have distinct differences despite both featuring 0.5 mm needles. The Moonroller boasts a round design and a double density of needles - 1,140 as opposed to the Beard Roller's 570 needles -which makes it especially effective for the scalp's broad surface area. The Beard Roller, on the other hand, has a more flexible build, ideal for facial contours.

Each of our Growth Kits is formulated to target different types of hair follicles: the Beard Growth Kit is specially crafted for stimulating facial follicle growth, while the Hair Growth Kit is tailored for enhancing scalp hair follicles. It is important to use the kits exclusively as directed for their respective areas, as they're not interchangeable for use on other body parts.

Our product studies are accessible on our website here, offering insights into the effectiveness of our kits. For further information or questions, please contact our support team in our live chat or at  support@cphgrooming.com - we're here to help.

With consistent use of The Hair Growth Kit as recommended, most people start noticing the emergence of fine, white vellus hairs within 2 to 4 weeks. However, we encourage a commitment of at least 150 days (around 5 months) to gain a realistic sense of your hair growth potential. Our Hair Growth Guarantee offers reassurance; if there are no visible improvements after 150 days, you are eligible to claim a refund via our website. Remember, initial growth is just the start - continue your journey to allow vellus hairs to transition to terminal hairs and achieve a fuller appearance.

Ingredients in The Activator:

Aqua, Alcohol denat., Glycerin, Curcuma Longa Callus Conditioned Media, Cyclodex-trin, Ectoin, Centella Asiatica Callus Conditioned Media, Biotin, Arginine, Gluconolactone, Olea Europaea Callus Culture Lysate, Glycine, Alanine, Valine, Proline, Threonine, Isoleucine, Histidine, Phenylalanine, Panthenol, PCA, Sodium PCA, Serine, Caprylyl Glycol, Calcium Gluconate, Pentylene Glycol, Tocopherol, Guar Gum, Xanthan Gum, Sodium Lactate, Denatonium Benzoate, Carbomer, Phytic Acid, Sodium Hydroxide, Aspartic Acid, Citric Acid, Phenoxyethanol, Sodium Benzoate.

Ingredients in The Cleanser:

Aqua, Alcohol denat., Pentylene Glycol, Disodium Laureth Sulfosuccinate, Denatonium Benzoate, Chlorhexidine Digluconate, Sodium Benzoate

Yes, the hair growth serum, also known as The Activator effectively works to promote hair regrowth. When the Triple Complex is combined with The Moonroller, it enhances blood flow and nutrient delivery to hair follicles, improves serum absorption, revitalizes hair bulbs, and activates dermal papilla cells for optimal hair growth.

The Hair Growth Kit is regarded as the best Hair Growth Kit due to its proven effectiveness backed by scientific studies. The kit incorporates advanced technologies such as the Moonroller, along with a powerful activator serum containing scientifically selected ingredients. These ingredients, including Capilia Longa, Centella Reversa, and Elaya Renova, have been studied for their ability to reactivate hair growth, enhance hair thickness, and improve overall hair health. This evidence-based approach makes the Hair Growth Kit the top choice for individuals seeking reliable and promising results in their hair growth journey.

A “Biotin Hair Growth Kit” is not a thing. However, we often get asked if the only active ingredient in The Hair Growth Kit is Biotin. As Biotin plays an important role in the kit, the potent Triple Complex is the most effective compound in the kit to combat hair loss.

The product does not have any side effects or allergens. The product is safe to use and meets all European standards for safety.

Minoxidil is a very harsh and temporary solution. In comparison, The Hair Growth Kit boosts your hair growth in a natural way. Combine at your own risk - we DO NOT recommend it, though!

The Hair Growth Kit is most effective in fighting the early stages of hair loss. Unfortunately, our products may not be suitable for creating new growth in people who have been diagnosed with advanced alopecia or cicatricial alopecia. However, we want you to know that we got your back.

Try it out, if you don’t see any results you are, of course, covered by our Hair Growth Guarantee.

The Hair Growth Kit is made for scalp stimulation only. If you are looking for boosted beard growth check out The Beard Growth Kit here.

When we are talking about hair growth and hair loss, it’s important to remember that for most people, it’s only going one way. The wrong way, as in that you are losing more and more hair the older you become. This is the sad truth. The good news is that hair loss can be both preventable and even reversible in many cases. But it would require that you continue regular use of The Hair Growth Kit to keep seeing results.

Dying your hair is done at your own risk, some dyes contain ingredients damaging to hair strands. Therefore, if you choose to dye your hair, do yourself a favor and make sure it does not contain harmful ingredients such as Ammonia.

The Moonroller does not have a specific end date, however, the needles should always be sharp enough to penetrate the top layer of the scalp with ease. So if the needles feel “round” instead of pointy - a replacement is needed.

One bottle of Activator contains 100 ml. 2 ml. should cover the entire scalp - so one serum should last for around 50 days

Yes.

However, to avoid destroying the formation of new vellus hairs, we don't recommend a clean shave of the scalp.

You can start using the Hair Growth Kit with any type of hair density and length.

When talking about new Hair growth for men, the formation of vellus hair can take around 2 to 12 months (in some rare cases even longer) to reach a terminal state, where your hair will appear coarser and darker. Afterward, frequent application of The Activator and rolling is no longer required. However, we do recommend continuing to apply The Activator and roll with The Moonroller once a week, once the desired result is reached.

The Activator:

The Activator should be applied to your scalp once every morning or before you go to bed. It's a leave-in serum, meaning that you shouldn’t wash your hair after the application.

The Monroller:

We recommend using The Moonroller every third day for the best results. Spray The Moonroller with the Cleanser (2-3 sprays) before use. Wash The Moonroller with water after use.

Value Added Tax (VAT):

VAT (moms) is a consumption tax placed on a product whenever value is added at each stage of the supply chain, from production to the point of sale. It is a common form of tax in many countries.

It is calculated as a percentage of the sale price of goods and services. When a business sells a product or a service, it collects VAT on behalf of the government and pays this tax to the state.

In European Union countries, VAT rates are often harmonized, but they can vary from country to country. VAT is charged every time a product or service is sold or consumed.

VAT affects both domestic and imported goods, as it is applied to all products sold to consumers.

Import Duties:

Import duties are taxes and fees imposed on goods that are brought into a country. This includes tariffs, customs duties, and other charges.

The purpose of import duties can be to protect domestic industries from foreign competition, generate revenue for the government, and/or regulate the trade of specific goods.

Import duties are specific to each country and often depend on the type of goods, the country of origin, and the value of the goods.

These charges are typically imposed at the country's borders when the goods are imported and must be paid by the importer or the buyer.

In summary, the main difference is that VAT is a general consumption tax on goods and services within a country, while import duties are specifically imposed on goods imported from other countries. Import duties can vary significantly depending on the policies of the country and the specific goods being imported.

For information about our shipping prices, please see our Terms of Service.

If you have chosen international delivery for your order, the initial shipping will be handled by Postnord. Once your package reaches the destination country, it will be handed over to your local carrier for the final delivery. Because of this handover process, there might be instances where Postnord's tracking link indicates that your package has been delivered, even though it has not yet reached you. This situation is particularly common in countries like Holland and Norway.

In such cases, you can track your package more accurately by visiting https://www.17track.net/da This website allows you to check which local carrier is responsible for the final leg of your package's journey. By tracking your order through the local carrier's system, you will get a more accurate and up-to-date view of your package's delivery status.

Otherwise can typically visit your local post office or designated pickup location with a valid ID and tracking ID to collect your package. In most cases, they will be able to assist you in retrieving it.

If you have any further questions or need assistance, please don't hesitate to reach out to us in the live chat or at support@cphgrooming.com. We are committed to providing you with the best possible support and will do our utmost to assist you.

Once your order has been processed in our system, it will be promptly shipped to you. Please note that the processing and shipping of your order may take up to 24 hours. Rest assured, you will receive a confirmation email once your order has been processed and is on its way.

If you have not received an email from us, it means that your package has not yet been shipped. To track the progress of your package, simply click on the link provided in your confirmation email. Should you have any questions or concerns regarding your package, please do not hesitate to contact us in the live chat or at support@cphgrooming.com. Our team is here to assist you.

We sincerely apologize for any inconvenience caused by missing items in your package. At Copenhagen Grooming, we acknowledge that our warehouse operations involve human handling, and despite our best efforts, mistakes can occasionally occur.

If you find that any items are missing from your order, please do not hesitate to reach out to our customer service team in the live chat or at support@cphgrooming.com. We are fully committed to rectifying any such errors promptly and ensuring your complete satisfaction. Addressing and resolving issues like these is our utmost priority, as we strive to provide the best possible service to all our customers.  For quicker processing of your request, remember to include your order number(s) in the email's subject line. This way, we can attend to your inquiry more efficiently.

If you haven’t received an order confirmation by email shortly after you have completed your order, it may be due to an error that has occurred with your purchase.

Contact us in the livechat, and we’ll help you get the information you need.

At Copenhagen Grooming, we understand that sometimes changes need to be made to your order. We can accommodate changes or merge your order(s) as long as the package has not been dispatched from our warehouse. To ensure we can assist you effectively, please note that we validate orders before 2 pm CET.

If you wish to make changes to your order, please contact us promptly at support@cphgrooming.com. For quicker processing of your request, remember to include your order number(s) in the email's subject line. This way, we can attend to your inquiry more efficiently and make the necessary adjustments before the order validation cut-off time.

After you enter your card information, you might be prompted to confirm the details in a separate browser window, possibly through a service like Nets. It's important to ensure that once you return to the checkout page, you select 'credit card' as your payment method again. Sometimes, the payment option may inadvertently switch to PayPal, which could be why your order isn't going through.

If this is not helpful, please don’t hesitate to reach out to us in the chatbot or at support@cphgrooming.com We're here to assist you every step of the way.

To return your package, please complete the return form provided by contacting us in the live chat or at support@cphgrooming.com before sending the items back to our warehouse. Upon receiving your return request, we will email you the necessary return form.

For a successful return, please ensure that the package remains unopened and appears unused. If the returned item(s) show signs of being opened or used, we reserve the right to reduce the refund accordingly.

Please note that you are responsible for covering the shipping costs associated with the return. However, if the mistake was on our part, we will gladly reimburse the shipping costs. When returning the package, it is crucial to provide a picture of the postal receipt as verification that the package has been sent back to us.

You have the right to cancel your order within 14 days of your purchase. Once you have submitted the cancellation, you have an additional 14 days to return the product to us.

Upon receiving the returned package at our warehouse, we will promptly process the refund. Please note that it may take approximately 1-7 business days for the refunded amount to be visible in your account.

Additionally, we provide a two-year guarantee for faulty goods, as outlined by current consumer legislation. This guarantee covers any product defects that may occur.

If you need to report an error or damage with a product you have received, please contact us in the live chat or at support@cphgrooming.com as soon as possible after discovering the issue.

For a successful return, please ensure that the package remains unopened and stays unused. Should the returned item(s) show signs of being opened or used, we reserve the right to reduce the refund accordingly.

Please note that you are responsible for covering the shipping costs associated with the return. However, if the mistake was on our part, we will gladly reimburse the shipping costs. When returning the package, it is crucial to provide a picture of the postal receipt as verification and proof that the package has been sent back to us.

Stay ahead of the game by following us on social media platforms like Facebook and Instagram. By doing so, you will be the first to know about our latest discounts and exclusive offers. Additionally, we highly recommend signing up for our newsletter to ensure that you never miss out on any exciting updates. Don't miss your chance to stay connected and be in the loop with all of our exciting promotions and deals.

At Copenhagen Grooming, we prioritize the security and privacy of our customers' payment information. Therefore, we do not store or have access to your payment details. When you enter your account information during the purchase process, it is transmitted directly in encrypted form (SSL) to ensure confidentiality.

Only you and the authorized Payment Service Provider have access to this information, further safeguarding your privacy and maintaining the highest level of security.

You can find the payment methods we accept in your country at checkout. You must choose your country to see the country-specific payment methods we offer.

If you have any questions, please write to us in the livechat.

Once your order has been approved and processed, you will receive an order confirmation sent to the email address provided during checkout. If, for any reason, your purchase did not go through, but a reservation is visible in your bank account, it may be due to an error that occurred during the payment process. Rest assured, the reserved amount will be released and available within 1-5 business days.

Please note that when you place an order, the corresponding amount will be reserved in your account. The deduction of the amount will occur as soon as the goods depart from our warehouse.

If you have used the Beard Growth Kit for less than 150 days, you have not yet unlocked your Growth Guarantee.

Choose between the following:

Option 1: A Fresh Start with a New Beard Growth Kit

We believe in the power of persistence and would like to offer you a second try with a brand new Beard Growth Kit, similar to the one you bought, at no additional cost to you. Sometimes, a fresh start is all it takes!

Please note that choosing new products as part of our Growth Guarantee counts as your claim, making you ineligible for a future monetary refund.

Option 2: Personal Voucher for Our Website

If you would rather try something different from our product range, we can provide a voucher for you to use on our website matching the amount you have spent on your growth products. 

• Option 3: Money Back (Excluding Shipping)

We understand if you prefer a refund. We will process this for the cost of the products, excluding shipping. We're here to ensure your satisfaction, regardless of the path you choose.

Once you fill out the formula on our website, you will be able to select your preferred option.

We suggest using the Beard Growth Kit for at least 150 days. Our studies indicate that this duration should give a clear view of how the kit influences your beard growth (such as new hairs sprouting in previously barren areas). if the 150 days have passed and you are still hoping for results we encourage you to continue the journey. However, you cannot claim your guarantee if you pass a timeline of 12 months after you receive your last growth-related product.

We always review each case individually and take natural growth into account when approving a growth Guarantee.

No, The Beard Growth Guarantee only applies if you start your journey with our Beard Growth kit 150-day supply. Our roller is specially designed for our Activator and we cannot guarantee its effect if supplemented with a third-party derma roller.

The Beard Growth Guarantee has a submission requirement of a minimum of 1 picture per month of active use for the 150-day required period. (This means a total of 5 pictures)

On the circumstance that you received a product as a gift, simply get a hold of the order number and the process is possible.

Yes, if you've bought items from the Beard Growth Kit (like Activators, Cleansers, and Beard Rollers) multiple times, each of these orders is covered by our Beard Growth Guarantee, as long as they've been in your possession for at least 150 days. However, this guarantee is a one-time offer, meaning you can only claim it once, no matter how many orders you've placed. It's designed to ensure you feel confident in trying our kit risk-free. The guarantee only applies to the main components of the kit, and additional products like The Sidekick or The Greenkeeper are not included. If you decide to use the guarantee, we'll look at all your eligible orders to process your claim. We stand by our products and want to make sure you're completely happy with your purchase. If you need to make a claim or have any questions, our customer support is here to help.

If you have used the Hair Growth Kit for less than 150 days, you have not yet unlocked your Hair Growth Guarantee.

Choose between the following:

Option 1: A Fresh Start with a New Hair Growth Kit

We believe in second chances and would like to offer you another go with a brand-new Hair Growth Kit, similar to the one you bought, at no additional cost. Sometimes, it's just about giving it a little more time!

Please note that selecting a new product as part of our Growth Guarantee counts as your claim, making you ineligible for a future monetary refund.

Option 2: Personal Voucher for Our Website

If you're interested in exploring different options from our product range, we can issue a voucher that matches the value of your initial purchase for use on our website.

Option 3: Money Back (Excluding Shipping)

If a refund is what you would prefer, we understand. We will process a refund for the cost of the Hair Growth Kit, excluding shipping costs. We want to ensure your complete satisfaction no matter which path you decide on.

Once you fill out the formula on our website, you will be able to select your preferred option.

We suggest using the Hair Growth Kit for at least 150 days. Our studies indicate that this duration should give a clear view of how the kit influences your Hair Growth and slows down hair loss. If the 150 days have passed and you are still hoping for results we encourage you to continue the journey. However, cannot claim your guarantee if you pass a timeline of 12 months after you receive your last growth-related product.

Once this 150-day period has passed, feel free to submit your claim. Don't worry, the Guarantee isn't going anywhere.

We always review each case individually and take natural growth into account when approving a Hair Growth Guarantee.

No, The Hair Growth Guarantee only applies if you start your journey with our Hair Growth Kit 150-day supply. Our Moonroller is specially designed for our Activator, and we cannot guarantee its effect if supplemented with a third-party derma roller.

The Hair Growth Guarantee has a submission requirement of a minimum of 1 picture before you start using The Hair Growth Kit, and one picture after the first 150 days.

If you received a product as a gift, simply get a hold of the order number and the process is possible.

Yes, every order that includes the main components of the Hair Growth Kit (Activators, Cleansers, Moonroller) that you've bought, along with a Hair Growth Kit and kept for at least 150 days, qualifies for our Hair Growth Guarantee. This applies no matter how many times you've ordered. However, it's important to remember that this guarantee can be claimed just once per customer, and it only covers the primary kit components. Additional products like Hair Capsules are not covered under this guarantee. We aim to give you the confidence to try our kit, knowing you're supported by our guarantee. If you're considering a claim or have questions, our customer support team is ready to assist. If you decide to use the guarantee, we'll look at all your eligible orders to process your claim. We stand by our products and want to make sure you're completely happy with your purchase. If you need to make a claim or have any questions, our customer support is here to help.

All additional Moonrollers, Activators, and Cleansers to The Hair Growth Kit (minimum 150 days) are included in the Growth Guarantee.