Welcome to our FAQ section

Our products meet EU cosmetics standards, which means unopened items are good for three years. Once opened, products can be used for up to 12 months.

Our kits have shown positive results for some customers dealing with alopecia, but it's important to note that results can vary due to individual factors. While we cannot guarantee specific outcomes for alopecia, our Growth Guarantee is still available to all customers.

Absolutely! We have conducted clinical studies that support the claims made about our Beard Growth Kit and Hair Growth Kit. You can find more information on our science page, where we provide details about the studies conducted.

The activators in our Beard Growth Kit and Hair Growth Kit contain unique ingredients that are specially formulated to target specific areas. The Beard Growth Kit activator focuses on enhancing facial hair growth, while the Hair Growth Kit activator is designed for stimulating hair growth, while also focusing on reducing hair loss. We do not recommend mixing the two activators since they are specifically tailored to work on their respective areas. To achieve the best results, it's essential to use the correct activator for the desired hair growth.

Results from using our growth kits can vary for each person. Some individuals may notice progress within the first few weeks, while others may see changes after several months of consistent use.

Typically, visible improvements can be observed within 1-2 months, though it may take around 3-4 months in certain cases. Patience and regular use of the products are important to achieve noticeable results. For optimal outcomes, we recommend using either the Beard Growth Kit or the Hair Growth Kit for a continuous period of 150 days (equivalent to 5 months). If you do not observe any signs of growth by the end of this period, you are eligible to claim our Growth Guarantee.

Ensuring our customers' safety and satisfaction is of the highest importance to us. We take great care to meet and exceed stringent quality and safety standards. All our products comply with the strict regulations set forth by the European Union (EU) for cosmetics.

These standards are designed to ensure that cosmetic products are safe, effective, and reliable for consumers. Thus, you can trust that our products have been thoroughly assessed and do not pose any known adverse side effects. We prioritize your well-being and strive to provide you with products.

Once your hair has reached its terminal stage, which is the desired full growth phase, frequent application of the serum is no longer necessary.

Permanent transformation of vellus hair into terminal hair may take anywhere from 2 months to a year, although such cases are uncommon. While regular usage is not required at this stage, we recommend applying the Activator once a week to sustain a slower growth rate and retain the desired results.

In the realm of hair growth and hair loss, it is essential to recognize that for many individuals, hair loss is a natural process that progresses over time.

The unfortunate truth is that as we age, hair loss tends to become more prevalent. However, the good news is that hair loss can often be prevented or even reversed with proper care. To maintain and continue seeing the desired results, we recommend maintaining regular use of The Hair Growth Kit. Consistency is key in optimizing the potential for ongoing hair growth and retention.

Using the roller more than every third day does not provide any extra advantages or improve results. Giving your skin time to breathe and regenerate is essential for achieving optimal results. By following these guidelines, you can ensure your maximum results.

Using both SideKick and Capsules simultaneously is not recommended as they contain many of the similar nutrients, some of which are not water-based. This could potentially result in an excessive intake of these nutrients.

To optimize your supplementation, we recommend selecting the nutritional supplement that aligns with your primary focus area. Determine whether you want to prioritize hair growth or beard growth and choose the corresponding supplement accordingly. This approach ensures a balanced intake of nutrients and maximizes the potential benefits for your desired outcome.

For optimal results, while using the Beard Growth Kit, we suggest following a simple skincare routine. Firstly, cleanse your face with a gentle face wash to ensure the removal of dirt and excess products, check out the 8AM Splash here. This step provides a clean canvas for better absorption of the Activator.

To maintain hydration and softness of the skin underneath your beard, we highly recommend incorporating The Greenkeeper into your routine. This specialized product is designed to moisturize and nurture the skin beneath your beard, preventing dryness and itchiness.

Additionally, using our Beard Hero is beneficial. This premium beard oil serum not only helps keep your beard looking fuller and thicker but also promotes a healthier appearance. It effectively conditions the hair, minimizing frizz and enhancing manageability.

By incorporating these products into your skincare routine, you can optimize the benefits of the Beard Growth Kit, and ensure a well-groomed and healthy beard.

It is typical for the skin to have slight dryness when using the Beard Roller. This occurs because the roller forms tiny channels in the skin, leading to temporary redness. However, this issue can be easily addressed by following a simple step: after using the roller with the products, wait for about 5 minutes and then apply The Greenkeeper.

This will effectively restore and hydrate the skin, preventing or reducing any dryness that may occur. By including this step in your routine, you can promote a well-nourished and hydrated beard area while maximizing the advantages of the Beard Roller.

Currently, we do not offer any specific products formulated for addressing dandruff concerns. However, we appreciate your feedback and continuously strive to expand our product range to cater to various customer needs. We hope to introduce dandruff-related solutions in the future.

If you are experiencing dryness or irritation on your scalp after using the Moonroller, we recommend taking a short break from rolling. This break will allow your scalp to breathe and regenerate. It is essential to prioritize the health and comfort of your scalp. Once your scalp has restored its balance, you can resume using the Moonroller as part of your regular routine.

The Growth Guarantee can easily be claimed here on our website, by filling out information regarding the journey (full name, order number, e-mail address, months of using the kits, and progress photos). Once the claim has been sent and approved, the remaining items need to be returned and then the refund can be processed. 

We can change or merge your order(s) if the package has not been dispatched from our warehouse. If you want to change your order, write to us at support@cphgrooming.com. Remember to write your order number(s) in the subject line, then we can process your inquiry faster.

If you haven’t received an order confirmation by email shortly after you have completed your order, it may be due to an error that has occurred with your purchase.

Contact us at support@cphgrooming.com, and we’ll help you get the information you need.

We understand that mistakes can happen, and we are here to assist you if you are missing any items from your order. Simply contact us at support@cphgrooming.com, and we will promptly rectify the situation for you. Customer satisfaction is our priority, and we are committed to resolving any issues that arise.

Once your order has been processed in our system, it will be promptly shipped to you. Please note that the processing and shipping of your order may take up to 24 hours. Rest assured, you will receive a confirmation email once your order has been processed and is on its way.

If you have not received an email from us, it means that your package has not yet been shipped. To track the progress of your package, simply click on the link provided in your confirmation email. Should you have any questions or concerns regarding your package, please do not hesitate to contact us at support@cphgrooming.com. Our team is here to assist you.

If you haven't received a notification from us regarding your package, but the track and trace link indicates that the package is ready for pickup, you can typically visit your local post office or designated pickup location with a valid ID and tracking ID to collect your package.

In most cases, they will be able to assist you in retrieving it. If you have any further questions or need assistance, please don't hesitate to reach out to us at support@cphgrooming.com. We are committed to providing you with the best possible support and will do our utmost to assist you.

Once your order has been approved and processed, you will receive an order confirmation sent to the email address provided during checkout. If, for any reason, your purchase did not go through, but a reservation is visible in your bank account, it may be due to an error that occurred during the payment process. Rest assured, the reserved amount will be released and available within 1-5 business days.

Please note that when you place an order, the corresponding amount will be reserved in your account. The deduction of the amount will occur as soon as the goods depart from our warehouse.

You can find the payment methods we accept in your country at checkout. You must choose your country to see the country-specific payment methods we offer.

If you have any questions, please write to us at support@cphgrooming.com.

At Copenhagen Grooming, we prioritize the security and privacy of our customers' payment information. Therefore, we do not store or have access to your payment details. When you enter your account information during the purchase process, it is transmitted directly in encrypted form (SSL) to ensure confidentiality.

Only you and the authorized Payment Service Provider have access to this information, further safeguarding your privacy and maintaining the highest level of security.

Stay ahead of the game by following us on social media platforms like Facebook and Instagram. By doing so, you will be the first to know about our latest discounts and exclusive offers. Additionally, we highly recommend signing up for our newsletter to ensure that you never miss out on any exciting updates. Don't miss your chance to stay connected and be in the loop with all of our exciting promotions and deals.

You have the right to cancel your order within 14 days of your purchase. Once you have submitted the cancellation, you have an additional 14 days to return the product to us.

Upon receiving the returned package at our warehouse, we will promptly process the refund. Please note that it may take approximately 1-7 business days for the refunded amount to be visible in your account.

Additionally, we provide a two-year guarantee for faulty goods, as outlined by current consumer legislation. This guarantee covers any product defects that may occur.

If you need to report an error or damage with a product you have received, please contact us at support@cphgrooming.com as soon as possible after discovering the issue.

For a successful return, please ensure that the package remains unopened and appears unused. Should the returned item(s) show signs of being opened or used, we reserve the right to reduce the refund accordingly.

Please note that you are responsible for covering the shipping costs associated with the return. However, if the mistake was on our part, we will gladly reimburse the shipping costs. When returning the package, it is crucial to provide a picture of the postal receipt as verification and proof that the package has been sent back to us.

To return your package, please complete the return form provided by contacting us at support@cphgrooming.com before sending the items back to our warehouse. Upon receiving your return request, we will email you the necessary return form.

If you are claiming our Growth Guarantee, it is important to note that your claim must be approved by our Customer Relations Team before returning the purchased products.

For a successful return, please ensure that the package remains unopened and appears unused. If the returned item(s) show signs of being opened or used, we reserve the right to reduce the refund accordingly.

Please note that you are responsible for covering the shipping costs associated with the return. However, if the mistake was on our part, we will gladly reimburse the shipping costs. When returning the package, it is crucial to provide a picture of the postal receipt as verification that the package has been sent back to us.